Contact
If you want to make any type of consultation or suggestion, we offer you several ways to contact us. Remember that you can also consult our Frequently Asked Questions section. Usually, it is the best way to find a rapid response to most of the questions about the services Monbus offers.
Contact form
Important note: The suggestion box we make available for the customer on our web is for internal use of the company, it has merely informative character and it is oriented towards the improvement of our services, but it is not the appropriate way to make a complaint. If you want to make a complaint or claim in relation to the information / services offered through the website, you must select the corresponding option in the drop-down. Likewise, if you want to make a claim against any of the transport companies that offer their services on the website, you should use the official book authorised by the Administration, wich is available to you both in the vehicles that provide the services and in the ticket offices authorized for the ticket sales. Thanks for your collaboration.
By email
If you want to request information about our services, you can send an email to info@monbus.es. You can send us your suggestions by email to sugerencias@monbus.es and they will be answered as soon as possible.
If you wish to file a complaint or claim about our long distance services you can do so here:
- • VAC-053 Coria, Salamanca y Barcelona
- • VAC-219 Vigo - Barcelona - Irún
- • VAC-258 Hontanares - Talavera de la Reina
By phone
You can call our Customer Service Department dialling the following telephone numbers:
General information +34 900 92 91 92
Car rental with driver +34 982 29 29 03
Renting +34 982 29 29 04
From 15:00 to 21:00 h.
Holidays From 10:00 to 14:00 h.From 16:00 to 20:00 h.
In person
You can go to any of our authorised points of sale and we will be pleased to assist you.
Special Attention Service for People with Reduced Mobility (PMR)
At least four seats next to the access door are of preferential use for people with some type of disability so, if necessary, the company could modify your seat before boarding. To reserve your PRM seat if you travel in your own wheelchair, you must request your trip with a minimum of 24 hours through the contact email info@monbus.es. You can also contact us through the Customer Service telephone number 900 92 91 92
Postal mail
For any written communication you can contact us at the following address:
C/ Cotón de Arriba, 2Polígono da Louzaneta
27297
Lugo – Spain