Monbus

If you want to make a formal complaint against the company, you should do that in the official book completed by the Administration, you can ask for at the different ticket offices authorized for the sale of tickets, as well as in the vehicles providing the services

If you want to make a suggestion in order to improve some of our services or simply to send us your particular needs, you can do that by means of the Suggestion Box provided in the Contact Section. If you want to make a complaint you should do that by means of the official book completed by the Administration.

You must submit your complaint via website. 

In the complaint form, you must select “complaint” and it is important that you fill in all required fields: date, time, line, bus stop of the service you used. We recommend giving the most complete information possible to reduce the resolution time. 

If it is not possible to submit it through the web due to special circumstances, you may phone to our customer service. They will help you with the procedure.

We will acknowledge your complaint within 48 hours, except in exceptional cases arising from errors or specific incidents.

We will review your information and respond to you within 15 days.

If you want to know the status of your complaint, you can do through the customer service channels (info@monbus.es or 900 92 91 92).