Monbus

Yes it is. In order to modify the tickets which have been bought both through the web page and at the ticket office, you should access the section “Manage your Reservation” of the homepage of the web and enter the following data:

- reservation code (“reservation cod.”) which appears during the purchase process in the web page (see image 1) or in your printed ticket bought at the ticket office (see image 2)

- the email you provided during the purchase process in the web or the access code (“access cod.”) when the tickets have been bought at the ticket office (see image 2)

If you have doubts about how to manage your reservation, access the help step by step and we will guide you during all the process.
You can modify a ticket a maximum of three times, which can include changes about the date and time of the expedition, as well as changes of numbered seat (if it is a service for which this option is available). You can also print your tickets as many times as you want. Nevertheless, in order to cancel a ticket bought at a ticket office it will be compulsory to go to any of our authorized points of sale.
Anyway, you will always be able to check special baggage or excess baggage by means of the module “Manage your Reservation” in those services for which this option is available.

You have right to modify the ticket for free three times if you ask for the modification more than two hours before the time of departure of the service. Once you have modified the ticket the first time, you will lose your right to the cancellation of the ticket, maintaining only the right to modify it two more times. In the same way, the possibility of modifying the tickets expires after three months from the date of the purchase.
The only modifications allowed will be: date and time of the expedition as well as the seat (for those services in which the seat can be chosen)
You won’t be able to modify tickets or vouchers with a special rate (promotions and special discounts).

No you can’t, the departure point and the destination will never be modified once the ticket has been bought. In this case you should cancel the ticket and buy a new one for the departure point and destination you want, taking into account the penalizations which are applied if you cancel a ticket.

The cancellation expenses of the ticket vary depending on the date of purchase and the closeness to the departure date.
- The cancellations carried out between the date of sale and 48 hours immediately prior to the departure of the service will imply a penalization of 10% of the total amount of the ticket.
- The cancellations carried out between the 48 hours previous to the departure and 2 hours immediately prior to the departure of the service will imply a penalization of 20% of the total amount of the ticket.
- It won’t be possible to cancel tickets once the barrier of the two hours previous to the departure has been overcome. In this case, the 100% of the amount will be lost.