Monbus achieves the support of its travellers
Quality surveys available on the website and bus Wi-Fi show that the trust in our services remain untouched. 94% of respondents would travel again with Monbus in the future.
Around four thousand opinions received in the last year certify that security is one of the most valued aspect, reaching an outstanding mark: 9 put of 10 users are satisfied with driving during the journey and consider that conditions in which they have travelled are safe.
Another of the best valued aspects is the cleaning of vehicles with 88% of positive reviews, just one point above the levels reached by the treatment received by the staff of Monbus and the air conditioning of the bus.
Schedules offer, frequencies and stops appear at the top of the satisfaction scale. 85% of travellers consider it appropriate.
Aspects related to information are very important and well considered as well. 82% of respondents place their trust in scheduled times and its compliance, and at the same time they are satisfied or very satisfied with the accessibility of the means offered to buy tickets and the information provided to customers about routes.
The attention received by Monbus is also positively valued as regards inquiries, claims and suggestions. 77% of the answers consider that the service provided through the web, by telephone or in person is adequate.
Finally, the awareness of Monbus travellers with the planet is clear, since 85% consider that using this type of transport are respecting the environment. With all these data, Monbus will continue working in order to improve all the aspects that include its services.