FREQUENTLY ASKED QUESTIONS : Conditions of the service
Questions
- If all the seats of a bus are occupied, is the company obliged to offer reinforcement buses?
- Should underages wear seatbelt on board travelling on a vehicle with more than 9 seats?
According to the Spanish Law on regular transport services 667/2015, come into effect on October 2015, passengers aged three or older and a body size of 135 centimeters or less have to use an approved child restraint system that is appropriate to the child’s size and weight. The main responsible of the child must bring his own seat.
When passengers do not have the child restraint system, the use of the safety seat belts will be mandatory if they are appropriate to the child’s size and weight. According to the current regulations, this obligation will not be due in those vehicles which do not have seat belts.
- Which documentation must I show on the trip?
On routes departing from and arriving at destinations in Spain, no documentation other than the ticket reference is required. Other paper will only be required when:
- If you ticket is special fare such us “Youth” or “Over 65s”, in which case you will be asked to show your ID proving that you are entitled to the fare.
- If your ticket has discount applied to your fare (Large Family, Pensioner, etc.) you will need to carry your ID and other documents that show that you are entitled to the discount.
- When you travel with children under 3 years old, who has discount on ticket prices, you will be required to show documents that prove they are entitled to the discount.
- Children under 12 years old traveling alone must carry with the ticket the Authorization for unaccompanied minors: copy of the Authorization signed by a parent or guardian and validated by the company.
- If you travel with your pet or assistance dog, you must carry animal’s papers.
Passengers must carry original documentation or officially validated copy. In no case will photocopies be accepted.