Monbus

If you want to transport your special luggage (bicycles, surfboards, skis, etc.) on our services remember that:

• The possibility of transporting this type of objects will be subject to the availability of space inside the vehicle’s boot.
• The maximum number of units which will be transported per vehicle will be three units but only one unit per passenger will be allowed.
• You should wrap properly your special baggage in order to avoid damaging or getting dirty the baggage of the rest of the passengers, as well as in order to preserve your own luggage. In the case of bicycles, in addition to wrap them, you should take them with the front wheel removed.
• You should go to the ticket office at least ten minutes before the estimated time of departure.

If you want to transport your special luggage (bicycles, surfboards, skis, etc.) on our long-haul services you should check them when you buy the ticket, so you will have to pay the special rate indicated during the purchase process in the web page www.monbus.es.

On the other hand, if you want to transport your special luggage (bicycles, surfboards, skis, etc.) on our short-haul services you must make a reservation through the email info@monbus.es or by calling the customer service telephone number +34 900 92 91 92.

In both cases, if at the moment of getting on the bus, there is no space in the boot to transport some of these objects, the company will adopt the appropriate measures in order to transport them in the following service with space available and you won’t be entitled to any type of compensation due to this change.

The purchase of a ticket entitles you to transport free of charge two baggage items (suitcase, rucksack or travel bag) provided that the dimensions are below half a cubic metre and they don’t exceed on the whole 30 kg, excluding the special baggage you will have to check independently paying the corresponding rate.

Yes it can, if the requirements established in the General Conditions of the transport service which you will be able to check in the purchasing process, are fulfilled. Anyway, it is important for you to know that:

- It is strictly forbidden the transport of animals in the passengers' cabin with the exception of the guide dogs and assistance dogs for people with diabetic or epileptic disorders as long as it complies with the terms contemplated in Royal Decree 1544/2007, of 23 November, which regulates the basic conditions of accessibility and non-discrimination for access to and use of modes of transport for people with disabilities.
- The pets should travel on the same bus as their owner.
- It will only be allowed the transportation of a pet in each service.
- Your pet should travel in the boot of the vehicle and inside a cage duly certified.
- The transport of the pet will be performed under your full responsibility.

If you want more information about the requirements demanded check the General Conditions of the transport service. 

The pets travel safely in the boot of the bus, even though you should take into account that their transport will be performed under your full responsibility. In the same way, when you take the bus the pet should be in perfect hygienic and physical conditions and inside a cage duly certified, exempting the transport company from any damage the pet may suffer during the transportation. Sometimes, the sedation of the animal may be recommended to minimise the stressful situations during the journey. 

Is it possible to feed the animals travelling on the boot when the vehicle makes a technical stop?

Yes it is, you should only ask the driver to open the boot to be able to access the cage of the animal. In these cases, it is recommended to put the cage in an easily accessible  place during the stops.

It is forbidden the access to the vehicles of the different companies adhered to Monbus with bicycles and electric scooters, as well as any other mobility device equipped with electric batteries, with the only exception of vehicles for people with reduced mobility. This decision is adopted for safety reasons and in accordance with the provisions of Article 89.3 of Royal Decree 1211/1990, of September 28, which approves the Regulation of Land Transport Management and Article 11. 2 of Royal Decree 1428/2003, of November 21, which approves the General Traffic Regulations.