Monbus

You can buy the tickets from the moment they are put on sale, without being essential to buy them with a certain amount of advance. However, it is important for you to take into account that:

• - the points of sale will only sell tickets during the customer service hours (See location and schedules of our ticket offices and agencies here)
• - the ticket sale at the ticket office will not be available for a certain service in the following cases:   
                     - if there are no available seats for that service
                     - in any case, five minutes before the departure of the service       

So, we recommend you to buy the ticket with a certain amount of advance in order to avoid problems with the availability of seats, specially for long-haul journeys.

As a general rule, there are several options when purchasing a ticket:

- Through our web page www.monbus.es, if the online sale is available for the service chosen.
- At ticket offices, offices and travel agencies. Check here the schedule and the location of our points of sale.
- On the own bus, by means of the driver and if the sale during the route is available.
- By means of travel agencies, (mainly for long distance regular lines).
- By means of automatic ticket-machines in those places (aboard the vehicles or at the Bus Stations) where they are installed.

In order to know what type or types of sale are available for a particular service, you should only pay attention to the panel of expeditions we show for that route during the purchase process or the schedule information process of the web page.

On the section “OPTIONS OF PURCHASE” we show all the ways you have in order to purchase tickets on the route and the date selected. If the route you have selected is adapted for the online purchase the button PURCHASE will be shown, if and when the seats available were not be sold out (FULL), the vehicle were not starting the service (IN TRANSIT) or were been done yet (FINISHED).

Therefore if the online sale were available if as not, you can check all the alternatives of purchase clicking on the link "See more options of purchase" or on the icons showed (Ticket office, Sale on Route, Agencies...)

You can also ask for this information both at the ticket offices and by means of the Customer Service phone.

You can choose the seats you want among those available when you buy the ticket. In any case, it is important for you to know you can only choose the seat in those expeditions for which this option is available, something which can be verified during the purchasing process.

If you have lost your printed ticket, you can print it again through the module "Manage your Reservation"of the web following these steps. In the same way, as all the tickets bought through the mentioned web portal are nominative, you could go to a ticket office and ask us to print a copy of your ticket; to do this you should prove the ownership of the same showing the corresponding identity card. On the contrary, it won’t be possible to print a copy of the ticket.
Remind that, once the official expedition date is surpassed, your tickets will lose their validity and you won't be able to print them through our website. 

The validity of a return ticket for itineraries longer than 250 kilometres will be six months from the date when it was bought. In the rest of the transport services for which this possibility is offered, the validity of the return tickets will be fifteen days from the date of the departure.

If you choose a seat, this seat is blocked during a period of fifteen or twenty minutes in order to guarantee this place is reserved during the purchasing process.

If you cannot link a date with the departure point and destination chosen, this means the service is not available. This may happen because the online sale for that concrete service is not enabled or because there are no available seats for it.

The QR code which appears in the printed ticket has a function for the user:

When you use a code QR reader application and when you scan the ticket code, you will access directly to the section “Manage your reservation” of the web www.monbus.es. There, you will be able to make all the necessary arrangements you want (to modify the ticket, to cancel it, to add special baggage, etc.)
For a good reading of the code, we recommend you not to fold the ticket and keep it in good conditions.

You should get in contact with the Customer Service, calling the information phone number regarding the online sale +34 982 29 29 00. You can also contact via email by means of the following e-mail address: info@monbus.es